Camera not officially supported - R01120 - PIX4Dreact

Error message

When attempting to process images from a camera not listed in the official PIX4Dreact database, the following error message will appear:

"Camera not officially supported
R01120: This camera is not officially supported, please double check the results carefully. Large location errors are possible."

Note: The images can still be processed, and despite the camera not being officially recognized, PIX4Dreact often delivers results that meet user expectations.
If significant location errors, visual artifacts, or misaligned maps are present, please refer to: Troubleshooting

Description

When a camera is not included in the officially supported camera database, PIX4Dreact utilizes the embedded EXIF metadata in the images to determine the sensor characteristics. It specifically examines the following tags to accurately identify and estimate the sensor information:

Basic information for camera model assignment
Either:
Exif.Photo.FocalPlaneResolutionUnit and either Exif.Photo.FocalPlaneXResolution or Exif.Photo.FocalPlaneYResolution

Or:

Exif.Photo.FocalLength and Exif.Photo.FocalLengthIn35mmFilm

Find the rest of the required tags in this article (e.g., Geolocation information): EXIF and XMP tag information for project creation

As long as the required tags are present, PIX4Dreact is generally capable of producing accurate outputs.

Troubleshooting

If significant location errors, visual artifacts, or misaligned maps are present, please:

Read: Stitching artifacts - PIX4Dreact, many artifacts are related to the graphics card driver issue.
Try the XML workflow provided in: Your camera is not supported - PIX4Dreact.
If issues persist, please contact Technical Support, and provide a detailed explanation of the issue along with the drone images.